Basic Trip Planning Terms and Conditions

WHEN BASIC TRIP PLANNING CAN BE USED

  • When you book with us through one of our preferred travel suppliers and you can provide us two of any of these three things prior to planning:
    • Single destination (country or region) or cruise region
    • Specific dates you’d like to travel and for how long
    • The travel provider you’d like to book with when applicable (i.e. Royal Caribbean, Celebrity, Oceania, Marriott, Globus, Trafalgar, etc.)
  • Any booking you have made on your own that you would like to transfer to us
  • Any booking you have made through the cruise line’s future cruise desk while on board a cruise we have booked for you that we have been already credited with
  • Booking into any specific trip that we have advertised with no extra planning required
  • Purchasing travel protection through our preferred supplier, Allianz 
TRIP PLANNING - BOOKINGS, OPTIONS PRESENTED, AND WHAT'S INCLUDED 
 
  • Pricing and availability are subject to change until a deposit is made for travel.
  • Only options that are available through one of our preferred travel suppliers will be provided, and you understand that the expectation is that travel will be booked through us using these suppliers.  Failure to do this may result in you being exempt from using Basic Trip Planning in the future.
  • Only those components and destinations included in the agreement will be included with our planning services.  Additional components, destinations, or changes of destination may require a separate fee.          
  • We will present you with options for your selected travel components and destination(s) that we think best fit your needs based on our conversation(s).  If you choose to make a booking from any sets of options sent, those bookings must be made within ten (10) business days of receipt of the options.  If a booking is not made within this time frame, an additional fee may be required before they will be booked.    
  • If you are not satisfied with the first set of options, you must inform us within ten (10) business days.  We will send one (1) additional set of options after taking into account any notes you provide to us concerning why the first options were not satisfactory.  After this second set of options is presented, additional sets of options will require an additional fee.     
  • Any shore excursions presented will be through a third-party supplier and not the cruise line unless otherwise noted.
  • Prior to sending our suggestions, we will require certain documentation be provided to us.  Options will not be provided until we have received this information unless you have indicated that you plan to book everything on your own and are paying our fee for itinerary planning purposes only.  If this is not clearly stated on your invoice, we are assuming you plan to have everything booked through us and will require this documentation up front.  Any bookings made will be made using the documentation you have provided.  We are not responsible for any loss you may incur due to a booking made using this information should it prove to be invalid, inaccurate, or deemed inadequate by government officials, airline personnel, etc.  If we agree to book travel that will require a passport, and, at the time of booking any traveler does not have a passport or the passport of any traveler is expired awaiting renewal, you agree that you are taking the risk that you may not have the required document(s) in time to be able to travel and will be liable for any non-refundable purchases made, including cancellation and change fees incurred as a result.  Documentation can be securely provided to us by visiting this link.
  • A destination guide will be provided for the principal destination for land-based trips, and the embarkation city for cruises when available.
  • Booking support entails help with general questions you have regarding that booking.   We will also contact the vendor on your behalf to handle any adjustments that need to be made to the booking before you travel whenever possible.  You may need to contact the travel supplier directly for answers to questions or changes needed regarding any unique circumstances or questions you have.
  • Cruise Fare Monitoring - We will monitor for reductions in pricing and will contact the cruise line to take advantage of those price drops for you.  If you will not lose any amenities by taking advantage, we will have the price drop applied to your booking.  If taking advantage of the price drop will cause you to lose an amenity, we will contact you to let you know of the option, and will only apply it after you have authorized it.  This is not available with all cruise vendors.
  • Transferring a booking to us can only be done through certain travel suppliers (mainly cruise vendors) within a certain time frame of making the booking.  We will only accept transfers made through another travel agent if they grant us permission to release the booking to us.  

AIRFARE

  • In many cases, Basic Trip Planning does not include airfare.  If airfare will be included, it will be listed in the agreement.  
  • If airfare is included, it will not be booked directly with the airline.  It will be booked through a package provider or air consolidator.  This may limit your options concerning changes and cancellations, and you will be bound by the terms and conditions of that particular supplier rather than the airline.  
  • Unless stated otherwise, all airfare quoted is non-refundable and will be subject to any change or cancellation fees imposed by the airlines.  You will be responsible for paying these fees to the airlines.

INTERNATIONAL TRAVEL, VACCINATION, AND TRAVEL DOCUMENTATION

  • Some destinations may deny you entry for prior criminal convictions including DUI charges, felonies, or misdemeanors. You agree to not hold Cruise Planners liable for any loss incurred for failure to disclose this information to us prior to booking.  
  • All passengers are responsible for traveling with the proper documentation, and the name on your documentation must exactly match the name on your reservation.  You agree not to hold Cruise Planners liable for your failure to have the proper documentation required prior to your travel taking place.  
  • Many destinations and/or travel providers require you to be vaccinated against certain viruses or diseases.  These decisions are made by the authorities of the destinations you are traveling to or the travel suppliers and can change at any time - even after you have booked your travel.   You agree not to hold Cruise Planners responsible for these changes and that you will provide us with any documentation needed to comply with these requirements when necessary.  You are responsible for any losses that result from a decision to cancel or change your travel plans as a result of such policies.  You can submit your vaccination information to us by clicking this link.  For information about your travel supplier's COVID Safety Protocols, please visit www.jegotravel.com/travelinformation to be directed to your supplier's travel safety information. Always check the U.S. Centers for Disease Control and Prevention (CDC) for the latest information on vaccinations and travel information. 
  • When traveling abroad, most countries require that passports be valid for at least six (6) months beyond the date of your return to the U.S. or Canada. In some cases, countries may require visas to be secured prior to travel. It is your responsibility to ensure you have the proper travel documentation (passports, visas, identification, vaccinations, etc) in order to travel abroad. We strongly suggest confirming your travel documentation needs with the proper government agencies: www.travel.state.gov. Should you need assistance with passport or visa services, please visit our website for more information or https://cibtvisas.com. Foreign nationals should contact their government for further details and requirements.  Guests traveling without proper documentation may be denied boarding and will not be entitled to a refund.
  • When traveling abroad, it is advised that you register with the Smart Traveler Enrollment Program (STEP).  You can visit https://step.state.gov/step for more information.
  • Beginning May 7, 2025, every commercial air traveler must present a REAL ID-compliant driver's license, state-issued enhanced driver's license, or other acceptable forms of identification, such as a valid passport or U.S. military ID, to fly within the United States. Individuals who are unable to verify their identity will not be permitted to enter the Transportation Security Administration (TSA) checkpoint and will not be allowed to fly. 
    • For information about flying with REAL ID, to learn more about it, or to download the REAL ID toolkit, visit tsa.gov/real-id. To apply for a U.S. passport, visit travel.state.gov. 

DISCLOSURES AND TERMS AND CONDITIONS        

  • All services provided by Cruise Planners, are subject to your consent and agreement to the Terms and Conditions and the Consumer Disclosure Notice on the Cruise Planners website at: https://www.cruiseplanners.com/terms-%26-conditions and https://www.cruiseplanners.com/consumer-disclosure-notice. 
  • Cruise Planners acts solely as the selling agent for each travel supplier. Cruise Planners makes no oral or written warranty, expressed or implied. Cruise Planners is not be liable for the acts or omissions of any third-party vendors/suppliers. Port, air, and government taxes are subject to change at any time. Cruise lines reserve the right to reinstate fuel surcharges at their discretion and without notice. 
  • You acknowledge that traveling involves the risk of a variety of hazards to health and/or safety, including but not limited to, injury, illness, disease, epidemics and/or pandemics. You expressly understand and agree that you assume all such risks associated with traveling whether or not specified herein. 
  • By committing to any booking/reservation transaction, you further agree to hold CP Franchising, LLC d/b/a Cruise Planners, its affiliates, subsidiaries, officers, directors, partners, agents, members and employees harmless and release them from any and all liability arising from and/or related to this booking/reservation and your travel activity, including, without limitation, actions or omissions by third party vendors, damage to person or property, illness, delays, and inconvenience. 
  • By making a reservation/booking, you consent to Cruise Planners providing your personal information to the travel suppliers to book your travel. 
  • It is always recommended that you obtain travel insurance to cover yourself in the event of any unforeseen circumstances that could affect your travel plans, including, without limitation, delays, cancellations, and default by the travel supplier. 
  • Federal law forbids the carriage of certain hazardous materials, such as aerosols, fireworks, and flammable liquids, aboard aircraft. If you do not understand these restrictions, contact your airline or go to https://www.faa.gov/about/initiatives/hazmat_safety/.    
  • Cruise Planners Privacy Policy

 *last updated 12/20/2023